A TACO BELL FRANCHISEE
Restaurant General Manager (RGM) Brittany Manor joined Border Foods as a nightlife-loving 20-something and currently finds herself in the role of “Taco Bell Mom” to the 20 Taco Bell “children” on her team. We recently caught up with Brittany before her shift at the Owatonna, MN Taco Bell over an order of her breakfast nachos, a personal creation not available on the menu.
“I was just 20, trying to figure out what to do with my life,” she says of the start of her career journey. Enter: Us! Brittany was hired as a Night Shift Closer, a position perfect for night owls who love the vibrant energy of the PM crowd. “It was definitely my scene,” she shares.
With a few years of late night under her belt, Brittany left Taco Bell to pursue a different path, but it didn’t feel like home. “I thought there was a better opportunity … clearly I was wrong,” she says.
After welcoming her second daughter, Brittany returned to the Border Foods fold. “I ended up coming back and it just felt right,” she shares. “People actually seemed like they cared instead of [feeling like] you were just a number.”
The people are definitely what keeps Brittany loyal to her job. “I absolutely love the people. It just feels like a family atmosphere,” she says. “[Like] getting paid to hang out with your friends.”
And true friends support one another. Before being hired in the RGM role, Brittany was working as an Assistant General Manager (AGM). Her RGM at the time encouraged her to keep climbing the career ladder. “I didn’t believe in myself; he believed in me,” she admits.
Brittany has been in the RGM position for a little over a year, and has big dreams for herself and the members of her team. “I probably wouldn’t even be here if it wasn’t for the people I work with,” she acknowledges.
As an RGM, Brittany operates under the motto of “listen first” and says she feels like a mom to her team, which means looking out for them. This came into play recently when a team member received an unexpected bill and the team rallied together to get it paid.
This type of family-like support is something Brittany considers one of the best bonuses of the job. She shares that her Area Coach gives her strategies on how to best support her team and reach their goals for the restaurant, one of which is making it to Mexico for Border’s Best of The Best reward trip!
I believe in myself. I can go farther with Taco Bell.
Brittany Manor
When asked where she sees herself in the future Brittany says, “Sky’s the limit at this point.” Keep reaching for the stars!
In life, the path to success is rarely a straight line. For Courtney Schuneman, a Shift Lead at Taco Bell, the journey has been one filled with challenges, resilience, and a drive to succeed. Her story is a testament to the power of perseverance, support, and finding a company that values growth and second chances.
Courtney’s Border Foods story began during one of the most challenging times of her life. “I was homeless at the time with my two kids,” she recalls. After losing her previous job and her home, Courtney found herself desperate for stability. “I had a vehicle, but no place to lay our heads every night,” she shares. Despite these hardships, she knew she needed to provide for her family.
Determined to turn things around, Courtney walked into a nearby Taco Bell. “I knew I needed something,” she says. “Two days later, I started working.” It was a pivotal moment, one that would set her on a path of both personal and professional success.
From the very beginning, Courtney found something at Taco Bell that she hadn’t experienced elsewhere: support. “I’m very thankful for my manager,” she says. “He’s seen so much growth in me in the year I’ve been with the company.” She quickly realized that Taco Bell was more than just a job—it was an opportunity to rebuild her life.
After five months with the company, Courtney’s personal life took a positive turn. “I got into my apartment and got a new car,” she shares proudly. With the stability of a home and a job she enjoyed, Courtney found a sense of relief she hadn’t felt in a long time. But what stands out for her is the sense of family she found within her Taco Bell team. “I call them my family at Taco Bell. I have more of them than I do immediate family,” she says. The close-knit, supportive environment has become a pillar in her life, providing a place where she feels valued and understood.
One of the most significant impacts of Courtney’s journey at Taco Bell has been on her children. “They don’t have to deal with their mom constantly stressed out,” she says. “We have a stable home, a schedule, and it’s smooth sailing now.” She encourages others in tough spots to take a chance, just as she did.
Taco Bell offers so much support. It really is a family.
Courtney, Shift Lead
For Courtney, the future looks bright. She was promoted from Team Member to Shift Lead during her first year on the job. She credits Taco Bell with providing a clear path to growth, one that’s available to anyone with the drive and determination to succeed.
Nothing is impossible with this company. If you want it, you’re going to get it.
Courtney, Shift Lead
Looking ahead, Courtney sees herself continuing to climb the ladder. “I definitely see myself moving up to an RGM position,” she says, noting that she’s excited about the possibility once her children are a bit older. “I’m too old to keep starting over,” she laughs. “I’m comfortable here”
Assistant General Manager (AGM) Sara Castellanos has worked at our Apple Valley, MN Taco Bell for nearly 19 years. She was on a job hunt when she discovered our opening, and was hired the same day she applied! “And here I am! Still working at Apple Valley,” she says.
As you might imagine, there’ve been a lot of changes during the course of Sara’s impressive tenure — the addition of digital menu boards being one example.
I’m learning every single day,
Sara Castellanos, AGM
When Sara was new on the job, she herself was trained using textbooks, but now training courses are all online. Today, Sara is in charge of Border Foods’ Learning Zone, used to train new hires in the restaurant. Maybe she’s found her passion!
“I love training people. I love to show them what I’ve been learning in the company for all these years,” she says.
Sara finds it rewarding to share her knowledge with others. “It’s exciting for me that they learn something from me,” she says. “It’s really nice.”
You need to love what you’re doing, otherwise you’re not going to be successful.
Sara Castellanos, AGM
Sara was hired as a Team Member, then moved up the ranks to Team Trainer, followed by Shift Lead, before being promoted to the AGM role. “I love the company,” she says. One of Sara’s favorite benefits is the flexible schedule.
Sara lives with her parents in a house she was able to purchase using money she earned working overtime in her current position. Caring for her 85-year-old mom and 82-year-old dad means flexibility is key. Sara doesn’t work night shifts, allowing her to be at home with her parents. “That helps me a lot,” she says.
After nearly two decades with us, Sara has no plans to move on anytime soon. “In the moment, I enjoy what I do,” she says. And we enjoy having you as part of the team!
It all starts with a quick and easy Live Más Scholarship video application. Believe in yourself and good things are sure to come your way!
For Team Trainer Tamera Afraid of Lightening, this year not only marked receipt of her first Taco Bell Foundation Live Más $5,000 scholarship, but it led to another unexpected opportunity — an all-expenses paid trip to San Diego, CA for networking and personal growth! Bonus: It was Tamera’s first time in California.
Tamera is the first from Border Foods to be invited and attend Taco Bell’s “Summer of Connection” Conference for Live Más scholars, which has only been around a few years. Out of 350 attendees, Tamera was one of just 77 Taco Bell team members from around the country.
“It’s crazy that not a lot of people know about it,” Tamera says of Live Más and the conference.
There are other opportunities out there as long as you put your foot forward.
Tamera Afraid of Lightening, Team Trainer
According to Tamera, as a scholarship recipient, she was automatically added to the Live Más Scholar Connect app, an exclusive social network for Live Más scholars around the country. Designed to inspire career building and engage recipients with the larger Live Más community, Tamera says the app is similar to Facebook, where you can update your status and share accomplishments, and also “like” or comment on other people’s updates.
At some point, Tamera heard about “Summer of Connection” and joined a Zoom call to find out more. She says she would have never known about this cool opportunity without engaging on the app! She submitted a quick and easy application, and was selected.
“Not everybody is chosen,” Tamera shares. She’s still unsure how she got selected. She says the rumor is that as long as you’re active on the app, you’ve got a shot at it.
The 2024 “Summer of Connection” Conference (SOC24) was hosted in July in San Diego. Attendance is growing; it went from approximately 150 attendees in 2023 to 350!
Participants enjoyed four days together with keynote speakers (Taco Bell CEO Sean Tresvant was there), a choice of fun activities and targeted workshops, a beach party, and a rewarding final day of service. Designed to cultivate career skills and connections, Tamera certainly made new friends!
It gave me a lot of insight in myself.
Tamera Afraid of Lightening, Team Trainer
Tamera says she met some great people: 18-year-olds who are starting businesses, a young woman who’s walked the red carpet and already won an Emmy. She says what she wants others to realize about this opportunity is how connection benefits everyone.
“Connections are important, especially when you come from small Midwest town like I do,” she says.
She’s grateful to the brand and to Border Foods for believing in her and providing opportunity.
Tamera works at our Rapid City, SD Taco Bell. She’s currently finishing up prerequisites at Oglala Lakota College and plans to start nursing classes in fall 2025. She says she’ll take a break from school in the spring to work full-time and focus on passing the entrance exam for her program.
Will she apply for the scholarship again? Absolutely! As a single mom and working student, she says she appreciates not having to worry about the cost of school and supplies. According to her, she can also be considered again for the conference again.
Sound pretty amazing? Apply for the scholarship and chase those dreams! The Live Más application period opens in November!
Area Coach (AC) Amanda Hobbs joined our company as a Restaurant General Manager (RGM) in 2012 and swiftly moved up the ladder. Today, with 20 years of experience with multiple restaurant brands, she oversees all of our Taco Bells from Mounds View, MN up to Andover. It didn’t take her long to get in a groove and discover her passions.
“I really love the fact that we have the chance to change people’s lives,” she says.
Amanda is passionate about Border Foods’ internal promotion process. She says watching others get promoted is what motivated her to work hard and set goals. We promote from within all the time — check out Hamdi Abshir’s story or Dominic Pagan’s journey with Taco Bell!
“It is achievable,” she says. Her advice? Work hard, don’t be afraid of feedback and be open to mentoring.
Amanda admits that she was once a little “spicy.” She says having people take time to “chip away” at her roughness allowed her to grow and had a really big impact on her life. Now, she’s paying it forward!
“There [isn’t] really a cap on promoting and developing,” she shares. “I really want to help develop people to be managers … support people through their lives so they shine bright.”
If you train your people to use tools and follow the routines, they can achieve amazing things.
Amanda Hobbs, Area Coach
Amanda touts Border Foods’ culture of believing in people and equipping them with the right tools to lead. Our new EmpowHER women’s initiative is a clear example. Amanda is especially grateful that she’s been empowered to run Area 9 the way she wants with the guidance of our core values.
“Being able to use what I know, and what I’m passionate about … I really love that about Border,” she shares. “I love my job.”
Amanda admits she hopes to be named “Area Coach of the Year” someday. For now, she’s focusing on fine tuning routines and continuing to instill excellence in her teams. Not a bad idea. Keep it up, Amanda!
Evan Schoff is a Restaurant General Manager (RGM) for our Taco Bell in Houghton, MI who was drawn to food management at a young age.
When Evan was just eight years old, he watched a mother-figure in his life managing concession stands in his community, and felt inspired.
“I just kind of fell in love with making people happy by putting something that tastes good in their bellies,” he says.
That formative experience set the stage for a future in the service industry. “I’ve been working in kitchens since I was 14 years old,” he shares. He then managed his first kitchen at 18.
Evan also has an impressive background in social services, preparing adults with special needs for getting jobs in the community. Evan says this experience has given him the skills to be able to understand someone’s learning style and adapt as their leader — an invaluable asset as an RGM!
The minute that we’re not growing and achieving, I don’t think we’re living.
Evan Schoff, RGM
Born and raised in Escanaba, MI, Evan was thrilled with the opportunity to move to Houghton, MI. “It’s just a beautiful place to live,” he shares.
He joined Border Foods in 2022 of which he says, “my life was changed from there.”
Evan’s favorite part of his job is the variety. “I never get bored at this job,” he says.
There’s always something to grow and achieve.
Evan Schoff, RGM
Evan’s crew is all about teamwork, inside and outside of the restaurant. Only about one-third of his team members have cars, he says, so it’s not uncommon for people to carpool to work. Speaking of cars, while oil changes and tire replacements aren’t officially part of the RGM role, Evan has performed both to help out members of his team!
“We’re family,” he asserts. “We treat each other with the love that we would to our own family.”
Evan’s career goal is to become an Above Store Leader (ASL). “I would love to grow in this company,” Evan shares. “To put that spark that’s in my store into other stores.” We’re lucky to have this kind of passion igniting our teams!
Restaurant General Manager (RGM) Hamdi Abshir started with Border Foods Taco Bell when she was just 16 years old, in part, because our Northtown Mall restaurant in Blaine, MN was close to her home. Nine years later, she’s still going strong!
Hamdi joined as a team member and quickly moved up to a Shift Lead and then Assistant General Manager (AGM), before scoring the RGM role. And she did a lot of growing along the way. “A lot of the people I’ve met I feel like have turned me into the person I am today,” Hamdi says.
I see [work] as a place where I can check my worries at the door and just go in and have a great day.
Hamdi Abshir, RGM
As an RGM, Hamdi is responsible for interviewing, scheduling, training, and of course, making the delicious tacos and burritos Taco Bell is known for.
“My personal philosophy is to take pride in your work no matter what it is,” Hamdi says.
Aside from the variety of work, Hamdi also appreciates Border Foods’ competitive wages, benefits and unfailing support. “When you work in our company, the first thing people will say is, ‘whenever you need me, I can help you,’” she says.
Which aligns with the advice Hamdi gives to future leaders: “Be there for your team because they’ll be there for you.”
This is something Hamdi experienced firsthand recently. Upon reaching an important life milestone — purchasing her first home — she says her boss was one of the people proudest of her achievement.
“They’re all really celebratory,” she says of her entire team at Northtown Mall.
“It’s a good feeling to know you can try as hard as you can, but there are people who will cheer you on even if you fail,” Hamdi shares.
There’s always something this job can teach you.
Hamdi Abshir, RGM
As for the future, Hamdi has her sights set on the Training Manager role. “I really like developing people and showing them what they’re capable of,” she shares. We’ll be here cheering you on along the way!
Dominic Pagan is the Restaurant General Manager (RGM) for Border Foods’ Taco Bell restaurant in Byron Center, MI. You could say he grew up with Taco Bell, having started with us at 16 years old.
Dominic was having lunch at Taco Bell with his dad when they learned that the restaurant was out of his favorite menu item. When asked by a team member what they could do to make up for it, Dominic’s dad said, “Get this kid a job.” And just like that, a career in quick service was born!
“I’ve been with Taco Bell for 13 years now,” Dominic says.
Dominic’s career trajectory can be described as a steady climb. He worked at the Grand Rapids, MI Taco Bell through high school, and was promoted to a Shift Lead at age 18. From there, he made a swift transition to the management track, working as an Assistant General Manager (AGM) and then RGM. Two of his stores were restaurant training locations, which Dominic quickly learned is where he shines.
“That’s really my passion right there: training and developing,” he shares.
Dominic says his appreciation for Border Foods stems from the fact that he has consistently found a welcoming family atmosphere in the workplace. He was also motivated to work hard early on by good feedback from management that helped grow his confidence on the job. The job perks don’t end there!
Great benefits here, great bonuses.
Dominic Pagan, RGM
Dominic acknowledges that generous benefits are a driving force in his loyalty to the company. “That’s huge for me and huge for my family,” he says.
Dominic’s wife, five-year-old son and two-year-old daughter are a big influence on him bringing his best self to the job every day.
“Obviously they’re my whole life,” he gushes. “Really big motivators for me to do the best I can.”
Part of being the best for Dominic means making sure the people on his team find joy in their work. “I like to make sure people enjoy their job,” he says.
I try to make sure there’s a good work–life balance for everyone.
Dominic Pagan, RGM
As for his future with Border Foods, Dominic has his sights set on continued growth. He’s currently focused on empowering his team to lead the restaurant, in order to give him the freedom to be more accessible to the company and other Taco Bell locations, as needed.
Dominic’s long–term goal is to grow into a developing role in the Area Coach (AC) program. “That’s definitely what I’m striving for,” he shares. We can’t wait to read the next chapter in your Border Foods story!
Jose Jimenez immigrated from Mexico to the U.S. when he was 26 years old. Of all the places he could land, he says he came straight to Minnesota at the prompting of a friend. Once he got to here, everything just fell into place.
Jose joined Border Foods in March 2006 as a Cleaning Captain at our Woodbury Taco Bell, where relatives of his already worked. Today, this great guy leads the very same restaurant where he started 18 years ago, serving as Woodbury’s Restaurant General Manager (RGM).
It’s happiness, it’s joy for me to go to work.
Jose Jimenez, RGM
“When I first came, I don’t speak any English,” he shares. “People talk to me and I have no idea what they say … but you know, it was a good challenge to me.”
He says he picked up right away on how great Border Foods treated its people.
“I feel like family all the time,” Jose says. And he wanted to be a part of it!
Despite the language barrier and initial lack of local connections, Jose says that his co-workers and bosses at Border Foods have always been very supportive, pointing out his potential and encouraging him to climb higher.
Jose started making tacos about a year after joining the company — and according to him, it was about time! He remembers being frustrated that he wasn’t being given a chance to learn and then, someone on the team called in sick.
“I really, really want to make food because it looks so cool,” he remembers. “People … working with their hands and be able to, to serve others.”
Jose got his big chance and never looked back. He became a Food Champion and eventually, got promoted to Shift Lead and Assistant General Manager (AGM). And then, he hesitated. He didn’t want to become an RGM at first; he was concerned about the extra responsibility and pressure. As an AGM, he says, he could still leave work at work.
As a loyal, hard working leader, it seems Jose couldn’t resist that next promotion forever. He became RGM at Woodbury six years ago and in his words, it’s been “life changing” for his family.
Once Jose became manager and received a pay upgrade, he says his wife was able to stop working to stay home with their kids. But, he admits, it’s not all about the money. Jose shares that he was once pursued by another company that tried offering him higher pay, but he’s found something special at Border Foods.
“It was about the way that Border Foods treat[s] me,” he says. “That they always like, always care about me, they know my wife by name ...”
And now, Jose, passes on that care to his team. He says he enjoys talking to people, relating to them and genuinely cares. He’s met many friends through work, and feels close to our other restaurant leaders.
And his hard work and attention to others has paid off! Jose has now traveled on our “Best of the Best” (BOTB) reward trip five times!
To win the BOTB trip, a restaurant needs to achieve certain metrics as a team. It’s one way we try to show our sincere appreciation for folks like Jose.
“The trip is amazing, you know,” Jose says. “It feels like all the work you do over the year in some way, it’s paid off.”
Even though BOTB is all about the metrics, Jose indicates that the second time around becomes more natural.
“We were not looking for a number, we were working and enjoying what we’re doing, and the reward came along,” he shares. “That was the best part … it just came together, the work we did.”
I’m enjoying working for Border Foods … this is one of my best experiences in my life.
Jose Jimenez, RGM
The best part for us is, Jose seems genuinely happy in his role. He says that he can see himself staying put as a manager for the rest of his career.
“Not many people can say they enjoy what they’re doing,” he says. “I’m happy to get up at four o’clock in the morning, every day, and go to work.” And we’re happy to have you, Jose!
Here at Border Foods, we’re proud to provide opportunity to team members of diverse backgrounds and nationalities throughout our many Taco Bells. Meet Shift Manager Vanessa Green, who knew little English when she joined our company 24 years ago. Now, she’s essential to restaurant operations at our Edinburgh Centre Taco Bell in Brooklyn Park, MN.
Taco Bell is my second home.
Vanessa Green, Shift Manager
Vanessa has been an incredible asset to her restaurant team while leading with a warm smile, positivity and engaging attitude. Early in her career, she quickly became one of the fastest on the line pulling together food orders while greeting guests by name. Her teamwork and work ethics are phenomenal!
In honor of this fast food veteran, here are some fast facts about Vanessa!
Year hired: 2000
Years of service: 24
Referred by: Older sisters
First location: Rogers, MN
First job: Making tacos on the line
Currently at: Edinburgh Centre, Brooklyn Park
Typical shift: Morning
Fave part of job: Working on the line
Team strengths: Helpful, works together
Her boss: Very nice!
Appreciates: Training, instructions, opportunities
Fave menu item: Cheesy Gordita Crunch
In her own words:
“The company is excellent.”
“I’m happy in my job.”