Work anniversaries always call for a celebration, and this one is no exception. We’re excited to share that our very own Shana Burns — Shift Lead at the Sprinkle Taco Bell located in Kalamazoo, Michigan — just celebrated her 30th work anniversary with us!
Shana truly helps to make this place a fantastic place to work.
Shana is an incredible asset to the Border Foods family, and we couldn’t be more grateful for the dedication and determination she’s brought to our company. We sat down with her to hear her story and learn more about what’s coming next.
AN UNEXPECTED OPPORTUNITY
When Shana started at Taco Bell as a team member in 1995, she never imagined that she’d be starting what was to become her lifelong career. Soon, however, it became apparent to Shana that she could grow professionally with Border Foods. She climbed the career ladder, eventually reaching Restaurant General Manager (RGM) level, a position in which she led various Taco Bell restaurants over the course of 20 years. Unfortunately, after two decades, health challenges arose for Shana; luckily, she was able to continue working with us. Shana took a step back to become a Shift Lead instead — a position that has proven to be a bit less strenuous!
As you can imagine, Shana has seen the Taco Bell brand undergo quite the transformation over the past 30 years. She shares that she’s enjoyed watching the company grow and change, citing menu innovation and new technology as updates that have stood out.
Even as our company has evolved, Shana’s own focus has always remained the same: the people.
“You can have the best product in the world, but it’s the way you treat your customers and your team that keeps people coming back,” she shares.
A FRIEND IN BORDER FOODS
Shana and Border Foods share a lot of the same values, which is a huge reason why Shana has stayed with us so long. Shana truly embodies all six of our core values, but one stands out the most: excellence.
When she’s at work, Shana lives by the phrase, “act like an owner.” She shares this mindset with her team, and encourages them to take accountability for what they bring to work every day. This mentality not only makes Border Foods a great place to work, Shana says, it also motivates her team to make the business the best it can possibly be.
THINKING ABOUT THE FUTURE
Shana isn’t sure where the road ahead leads. What she does know, however, is that no matter what her next step is, she’ll be happy.
Congratulations again, Shana. We couldn’t be more grateful for all of your contributions!
