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RGM Gayle Grigsby on Empowerment


If there’s anyone who knows the ins and outs of quick service restaurants (QSR), it’s Gayle Grigsby. An onagain, offagain employee since 1997, Gayle says there’s no other brand in the world like Taco Bell. 

“From when I was young, I knew I wanted to be in the restaurant industry,” Gayle says. “My dad always said, ‘Things change in the world, but one thing remains: People have to eat.’”

With the stability that working in restaurants promised, Gayle landed her first job at Burger King when she was in high school. She became a Shift Manager before she graduated and quickly realized a QSR career was on the horizon. In the late 90s she moved over to Taco Bell, never looking back. During her time with the brand, she’s worked as a Restaurant General Manager for 12 different locations. 


Today, Gayle’s the General Manager of our Coldwater, MI location. And she has some big stats to brag about. 

“My team is very loyal to me,” she says. “I’ve had the same 18 employees for the last two years.” And in an industry where turnover is more than 100%, that says a lot. 

Gayle credits her staff’s tenure to her dedication to her team, the companys commitment to recognition, and the support she gets from her Area Coach. 

“I care about what my team members are doing with their lives outside of the restaurant,” she says. “I’m flexible with schedules. I try to stay involved with each person in the restaurant. I know my candidates apply for jobs with me because we’re the best place to work in town.”

When it comes to the future, Gayle says she’s perfectly happy right where she’s at. 

“I love having the opportunity to empower someone, to give someone a chance that they maybe otherwise didn’t have,” she says. “I feel like I can change people’s lives through mentorship. My job is crazy awesome.”

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