Restaurant General Manager (RGM) Brittany Manor joined Border Foods as a nightlife-loving 20-something and currently finds herself in the role of “Taco Bell Mom” to the 20 Taco Bell “children” on her team. We recently caught up with Brittany before her shift at the Owatonna, MN Taco Bell over an order of her breakfast nachos, a personal creation not available on the menu.
“I was just 20, trying to figure out what to do with my life,” she says of the start of her career journey. Enter: Us! Brittany was hired as a Night Shift Closer, a position perfect for night owls who love the vibrant energy of the PM crowd. “It was definitely my scene,” she shares.
With a few years of late night under her belt, Brittany left Taco Bell to pursue a different path, but it didn’t feel like home. “I thought there was a better opportunity … clearly I was wrong,” she says.
PEOPLE PERSON
After welcoming her second daughter, Brittany returned to the Border Foods fold. “I ended up coming back and it just felt right,” she shares. “People actually seemed like they cared instead of [feeling like] you were just a number.”
The people are definitely what keeps Brittany loyal to her job. “I absolutely love the people. It just feels like a family atmosphere,” she says. “[Like] getting paid to hang out with your friends.”
And true friends support one another. Before being hired in the RGM role, Brittany was working as an Assistant General Manager (AGM). Her RGM at the time encouraged her to keep climbing the career ladder. “I didn’t believe in myself; he believed in me,” she admits.
“Everybody sees the potential in someone. That’s what gets us going.” – Brittany Manor, RGM
Brittany has been in the RGM position for a little over a year, and has big dreams for herself and the members of her team. “I probably wouldn’t even be here if it wasn’t for the people I work with,” she acknowledges.
TACO BELL FAMILY
As an RGM, Brittany operates under the motto of “listen first” and says she feels like a mom to her team, which means looking out for them. This came into play recently when a team member received an unexpected bill and the team rallied together to get it paid.
This type of family-like support is something Brittany considers one of the best bonuses of the job. She shares that her Area Coach gives her strategies on how to best support her team and reach their goals for the restaurant, one of which is making it to Mexico for Border’s Best of The Best reward trip!
“I believe in myself. I can go farther with Taco Bell.” – Brittany Manor, RGM
When asked where she sees herself in the future Brittany says, “Sky’s the limit at this point.” Keep reaching for the stars!
